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Review of the Bath Building Society, Savings:

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The agent I 'chatted' with, Liz, was very helpful and I was able to complete what i needed to today. Great customer service.

Nothing more needed in my experience Reviewed on: 28th February 2022

Reply from Bath Building Society Fantastic, I'm glad Liz was able to help! Holly, Customer Service Team Response date: 28th February 2022

Review of the Bath Building Society, Savings:

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Always theer when needed

No I think all is OK - would better interest rates on credit balances would be nice... Reviewed on: 28th February 2022

Reply from Bath Building Society Many thanks for taking the time to review us! Holly, Customer Service Team Response date: 28th February 2022

Review of the Bath Building Society, Savings:

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Great customer service

I recently opened account with Bath Building Society. I am really pleased with the support received so far. Online Chat is fantastic way to get the queries addressed immediately. I found it very helpful. Reviewed on: 18th February 2022

Reply from Bath Building Society Good Morning, Thank you for taking the time to send your response, So glad you found the Online Chat service helpful, Many thanks, Caroline, Customer Support Department. Response date: 21st February 2022

Review of the Bath Building Society, Savings:

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Responsive staff via 'chat' interface but behaviour and functionality lacking in 'bath online' interface.

1 Almost immediate response/help from staff in 'chat' interface. (Small side point - chat window does not "auto-scroll" as conversation develops. I have to manually scroll to the agents responses). 2 'bath online' interface ...... a. Lack of feedback in login. When login fails the credentials checks the interface suspends login attempts but does not inform user. Just allows repeated failed attempts while account is locked. Hence subsequent entry of correct credentials still won't succeed until account is unlocked. Neither does it clearly identify which of the entered credentials fails. More user feedback needed. b. My nominated account for withdrawals had been setup (verified by your agent), but it didn't show up in the 'bath online' interface? c. Usage/explanation/feedback in relation to 'nominated email'. BBS 'check' the email senders address against the 'nominated' address in the customers BBS account profile when an account closure is requested. This procedure does not work when the customer uses an email alias (as i do). ie my alias of [email protected] can be used to send emails to my real inbox at [email protected]. This allows others to ALWAYS use the same alias to contact me, regardless of which real email address i may be using. (I simply point the alias at the new email address when i change provider. The process is 'opaque' to the sender who continues to use the alias unchanged). But when i send an email from my real address ([email protected]) it is that, not the alias, which appears in the receiver's 'sent from' field. This mismatch caused a frustrating hiccup in the closure process. Although your agent subsequently pointed out that this "senders email checking" procedure is explained when opening an account, i certainly never noticed it and would not have chosen an alias if i had. Perhaps explain that detail in the 'bath online' interface alongside the email field? I would also point out that none of the three other pension providers i have closed accounts with in the past few months, or any of the other financial account bodies i use, have this 'checking senders address' procedure (i use my alias with all of them). Whilst your agent pointed out that she had never seen this 'mismatch ' issue before, in my opinion the procedure is a backward step in terms of convenience and usability. It does not acknowledge the very useful feature of email aliases. Thanks Martin Forsyth Reviewed on: 17th February 2022

Reply from Bath Building Society Thank you for your feedback, We are working on improving Bath Online and we will soon be launching a Mobile App which will address most of your concerns. Louise, Head Of Savings Support. Response date: 17th February 2022

Review of the Bath Building Society, Savings:

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Help with log in

Currently I have to have Bath tweak my log in even though i know the input details are correct.If this happens regularly I will obviously contact to try to solve this. Reviewed on: 14th February 2022

Reply from Bath Building Society Thank you for your feedback ,we are working on improving our Bath online and we will soon be launching a mobile app which will have a lost smoother log in process. Louise Head of Savings Support. Response date: 17th February 2022

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