BBS Member's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member

1036

Total reviews written

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)

Review of the Bath Building Society, Savings:

View on product page

Web Chat question

Very helpful and quick response on Web Chat, thank you. Reviewed on: 7th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 11th January 2022

Review of the Bath Building Society, Savings:

View on product page

Very helpful and friendly servive from Liz

It has a more personal feel than other large financial organisations Reviewed on: 6th January 2022

Reply from Bath Building Society This is fantastic to hear, thanks! Holly, Customer Service Team Response date: 11th January 2022

Review of the Bath Building Society, Savings:

View on product page

Very friendly and helpful!!

It's always hard communicating via online chat but Holly was extremely helpful! Reviewed on: 5th January 2022

Reply from Bath Building Society Thanks so much for taking the time to review, I was happy to help! Holly, Customer Service Team Response date: 11th January 2022

Review of the Bath Building Society, Savings:

View on product page

Prompt and reliable service from real people

You feel you are dealing with people who want to make the service work, as opposed to the usual anonymous call centre. Reviewed on: 4th January 2022

Reply from Bath Building Society Such lovely feedback, Thank you! Holly, Customer Service Team Response date: 11th January 2022

Review of the Bath Building Society, Savings:

View on product page

The personal touch

I have been a customer with the Bath Building Society for many years. Where I live in Wellington, Somerset there is a small branch agency which is fine for most of my needs. However, from time to time I like to check my ISA balance etc and I therefore felt the time had come to get online. This proved somewhat difficult for me with all the security info. needed in order to access the account and I was getting very confused. However, as luck would have it, I was contacted by Louisa who acted as my mentor in getting me through this obstacle. I therefore feel that the personal touch is often the best way to solve such problems. Many thanks. Reviewed on: 30th December 2021

Reply from Bath Building Society Thank you for your great feedback. Getting the balance between keeping our members data secure and making it easy to access is a balancing act and we are conscious that we don't always get it right. To help, we are launching a new Mobile App in the next few months. This will be secure but much easier for you to access balances. In the meantime (and after!) our staff will always be on hand to help. And I hope you have a prosperous New Year. Colin McDougall, Chief Commercial Officer. Response date: 31st December 2021

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.