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BBS Member

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Review of the Bath Building Society, Savings:

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savings inquiry

local society for the benefit of Bath residence Reviewed on: 6th September 2021

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 7th September 2021

Review of the Bath Building Society, Savings:

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VERY GOOD

GOOD SERVICE AND HAPPY DOING BUSINESS WITH BATH BUILDING SOCIETY. Reviewed on: 3rd September 2021

Reply from Bath Building Society Thanks for the lovely review! We appreciate it. Holly, Customer Service Team Response date: 7th September 2021

Review of the Bath Building Society, Savings:

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Very helpful live chat

It would be good to have a contact number for professionals, such as solicitors / accountants, to avoid the use of live chat Reviewed on: 2nd September 2021

Reply from Bath Building Society Thank you for your feedback and I am glad that the live chat was very helpful. It is entirely up to you how you choose to contact us but it will be the same Bath based team that respond if you contact us by webchat, email, phone or even good old fashioned post. For our inbound calls ad webchats we pride ourselves in the fact that approximately 90% of both are responded to by a human within 60 seconds. A dedicated telephone line should not therefore be necessary. Regards, Colin McDougall, Head of Marketing and Savings. Response date: 3rd September 2021

Review of the Bath Building Society, Savings:

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Very very helpful

I used the online chat to get an information about BBS. An agent came online very quickly and gave me the information I needed straight away. Reviewed on: 26th August 2021

Reply from Bath Building Society Hello Thank you for taking the time to send in your response. So pleased you were given the information you needed. Caroline , Customer support Department. Response date: 2nd September 2021

Review of the Bath Building Society, Savings:

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Helpful and easy

Very helpful and polite service and very easy to understand Reviewed on: 25th August 2021

Reply from Bath Building Society Good Morning , Thank you for sending in your response really pleased you found the service helpful and easy. Caroline , Customer Support Department. Response date: 26th August 2021

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