BBS Member's community profile page

Write a review

Go to business site

Viewing profile for,

BBS Member

1036

Total reviews written

Helpful marks given to their reviews

607

Times reviews seen

All reviews (1036)

Review of the Bath Building Society, Savings:

View on product page

You take care

I always get a quick and caring response from Bibs. That's a good combination. Reviewed on: 5th July 2021

Reply from Bath Building Society Thanks so much for the lovely review. Holly, Customer Service Team Response date: 6th July 2021

Review of the Bath Building Society, Savings:

View on product page

Not the best customer service

Had some questions after starting to apply online. Went into the branch. Struggled up steep steps with a pushchair and trying to keep the door open and none of three employees that were all available offered to help. My questions answered, I asked if I could open the account in branch. I was told that it was better for me to go online, essentially no I couldn’t do it in branch. So applied online only to get an error message so had to call customer service. Finally managed to open an account but not a great first impression really. Let’s hope things get better. Reviewed on: 5th July 2021

Reply from Bath Building Society This is really disappointing and I am so sorry that we have let you down on this occasion. There is no reason why you should not have been able to open your account in our branch. The only reason I can think of is that the staff may have suggested this as a sensible approach whilst we are still in lockdown. If you contact me personally I will investigate this further. My personal email address is [email protected]. Response date: 6th July 2021

Review of the Bath Building Society, Savings:

View on product page

Outstanding

The staff are always helpful and put me at my ease. Today I was ‘live chatting’ to Jane. She is such a lovely woman. She deserves a medal or a pay rise for chatting to me as I needed her help and smithing was too much trouble. Thank you Jane Reviewed on: 5th July 2021

Reply from Bath Building Society Wow! What a wonderful review for Jane, thanks. Holly, Customer Service Team Response date: 6th July 2021

Review of the Bath Building Society, Savings:

View on product page

Very efficient process

I wanted to open a new savings account on line. I have to say this was very straightforward and very easy to do - indeed it was one of the quickest and easiest processes for opening a savings account that I have ever experienced with any financial institution. Reviewed on: 2nd July 2021

Reply from Bath Building Society This is fantastic! Thanks so much for your feedback. Holly, Customer Service Team Response date: 6th July 2021

Review of the Bath Building Society, Savings:

View on product page

Very easy to communicate with.

I like your on line service which is backed up with web chat. All operated smoothly. Reviewed on: 1st July 2021

Reply from Bath Building Society Hello, lovely to hear you found the online service and chat helpful. Thank you for your response, Caroline Customer Support Department Response date: 2nd July 2021

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.