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Name: Jeff

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Disappointed

I was disappointed after waiting so long for Tandem that the app they've launched is merely an account aggregator and the current account is some way off/never happening. Annoyingly, the app doesn't even support any of the accounts I have, so it's a... Read more

I was disappointed after waiting so long for Tandem that the app they've launched is merely an account aggregator and the current account is some way off/never happening. Annoyingly, the app doesn't even support any of the accounts I have, so it's a bit of a fail for me. Still exciting though, to hear what they might do with credit cards and in the future, but i'd leave it for now.

Reviewed on 2nd August 2017
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Jeff

It's the future

Sure, it's not perfect, but it's still a beta app after all. I found account opening incredibly easy, like almost too easy, and switched my main current account not long after.... Read more

Sure, it's not perfect, but it's still a beta app after all. I found account opening incredibly easy, like almost too easy, and switched my main current account not long after.

The app is of course, great, and the rate at which development and new features are being added is genuinely exciting after having been with legacy banks for the past 20years. The things they have in the pipeline seem to have the customer experience in mind which is 100% what I'm looking for in a bank.

Customer service hasn't always been 5/5 but it's getting there. i love to recommend starling to friends and family and hope they drag the incumbents into the future!

Reviewed on 2nd August 2017
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Jeff

Great app, good offers

Did a balance transfer over to Tesco Bank as they had an attractive zero percent interest offer for 2y+. Coming from Barclaycard, whose app I quite like, the Tesco one is even better and i couldn't ask for more from it really.... Read more

Did a balance transfer over to Tesco Bank as they had an attractive zero percent interest offer for 2y+. Coming from Barclaycard, whose app I quite like, the Tesco one is even better and i couldn't ask for more from it really.

The customer service team is a hell of a lot better than Barclaycard too.

Reviewed on 7th July 2017
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Jeff

Cashback reduction

I used the card for four years having got it for the market leading 2% cashback at the time - despite having to use amex. over the years they've eroded that rate and they're now telling me i'm at 0.5% so i'm jumping ship.... Read more

I used the card for four years having got it for the market leading 2% cashback at the time - despite having to use amex. over the years they've eroded that rate and they're now telling me i'm at 0.5% so i'm jumping ship.

It's a shame because the app is really nice and managing the account has mostly been a breeze, but without any benefits, i'll balance transfer to a 0% card and at least get the benefit of not having to pay it. Customer service when needed is not great - with the only real option being to call with long wait times and foreign call centres

Reviewed on 28th June 2017
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Jeff