Carol Homer's community profile page

Write a review

Viewing profile for,

Carol Homer

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (2)

Review of the Aviva, Car insurance:

View on product page

Viva L'Aviva

I came across Aviva last year on a price comparison site. I ended up going through a cashback site instead and using the Aviva website directly. I found getting a quote easy enough to do, quite similar to most sites really, but it seemed that little more straightforward and quick to do. You can save the quote or set up an account, and the site offers a range of information on the products and services they provide. Buying the insurance was easy to do and you get a My Aviva account. To minimise paper, you can have all of your documents in your account online. I wasn't sure about this first, but it actually works well; I can find what I need, save it to my own computer, access it any time. I didn't have endless calls or emails from them, just a courtesy call afterwards to make sure I was happy. The price quoted was actually very decent compared to competitors, and the renewal price beat what I could find online too, so I've stuck with them for another year, something I've not done before. All in all, pretty happy with them, but I can't comment much further than the purchase process as I've not made claims, changed details etc with them. Reviewed on: 24th December 2015

Review of the Barclays, Current account:

View on product page

The Now Modern But Traditional Bank

Having been set up with a Barclays account as a child, it's one I had stuck with over the years. In that time, they've grown a lot and improved on many areas of the customer service experience overall. I do find staff to be, generally, very helpful, polite and willing to assist. Our local branch has recently been renovated to include more technology so you needn't stand in a queue; for the most part, the technology, and the online banking system, works well. There are a few slips here and there, such as when something doesn't show up or a card gets rejected for no apparent reason, but it's mostly okay. The range of accounts is decent enough, but I don't find them helpful for long term customers. For instance, I was never advised I should have moved accounts when I was younger in to a more 'adult' account, nor was I advised there was a better account for me years later. You have to take the initiative as they don't seem to. I have had some issues where there have been mistakes on their part. For instance, a card getting cancelled because they thought my card had been compromised, just because I'd spent a little more than usual. Setting me up with a different account card than what I'd asked for. However, in terms of rectifying issues they have caused, for whatever reason, the turnaround is generally quite good. The other downside is the poor returns rate as a customer. No matter your loyalty, the interest rates are low, next to nothing really, which isn't all that uncommon at the moment, but it's disheartening. All in all, it's so-so; one I'd have a little more faith in over others perhaps in terms of stability, easy to deal with and up to date, but certainly not the best returns you could get or flawless. Reviewed on: 24th December 2015

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.