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Patricia Brown

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Review of the Goodtogoinsurance.com, Travel insurance:

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Very poor service and not understanding at all. They only appear to be pleasant when are getting your money but when its time to compensate they are monsters.

Unfortunately I was stranded overseas and couldn't get any communication from this insurance company. Finally when they chose to respond and i relayed the issues I was facing i was advised to go to a Dr and I will be reimbursed. Iwas advised to keep all my receipts which I did. After a day or two i received a call stating that I would have to be assessed by the underwriters and after this I received another call that they cannot cover or reimburse me for the money I spent that left me out of pocket. This was after the government of the UK closed the borders. I am very disappointed and disgruntled with the way I was treated and wish no other client be treated so unfairly by you. I hope persons are wise when they chose to purchase insurance when they travel overseas because some of these companies are not true to their words. I cannot recommend you to absolutely no one Reviewed on: 10th September 2020

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