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Review of the Newbury Building Society, Savings:

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Far ...FAR!!... too slow to open savings account

It eventually took almost three weeks to open a simple savings account. During that time there was confusing email confirmations from you which led me to believe the account was open, but when I tried to transfer money into the account (using the details YOU provided) the money was returned, as the account did not exist (or was not fully opened?). I then had problems with online access being blocked (twice). The first time I was told it would be sorted and I would be notified (I assumed) the same day. Two days later, and still no access, I had to chase you for a resolution. I then discovered that the password is case sensitive (as they always are) but also the security word was case sensitive (this is very unusual and should be clearly stated at the login screen). I originally applied for the account on 6 February and received a letter confirming the account was open on 1st March. During this time, I was not prepared to wait any longer and opened a savings account with another bank. This was completed, and money showing on that account, within 16 hours (start to finish). I don’t want to hear about the difficulties you have with your 'manual' account handling process. This should be your concern and it should NEVER affect your customers. I suggest you fix it or lose more customers! Conclusion, I have placed £49,500 into a savings account with another bank and only £500 (i.e., the minimum) with you - NOT GOOD!! I wanted to support my local building society, but have serious concerns now. Reviewed on: 4th March 2023

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Reply from Newbury Building Society We are sorry to hear about this, this is not the experience we aim to provide and would like to contact you - please email marketing @newbury.co.uk so that we can make contact. Many thanks for taking time to provide this feedback. Response date: 6th March 2023

Review of the Newbury Building Society, Savings:

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Excellent service

Subashni was very helpful & knowledgeable, & a pleasure to deal with. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Subashni, would will be so pleased to hear them. Response date: 6th March 2023

Review of the Newbury Building Society, Savings:

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Quick, professional and pleasant

Having come across Newbury BS online, I phoned the Abingdon branch to enquire about opening two savings accounts. An appointment was arranged quickly. The branch itself was welcoming and well maintained with an office for the required privacy to open an account. My consultant (Samantha) was friendly and competent. I knew which accounts I wanted to open, and the process was easy. I was very impressed that all documents were sent to my home address within 24 hours. I hold accounts with a variety of building societies. Based on my own experience with Newbury, I have already recommended opening an account to my husband. It is reassuring to encounter competence and efficiency in an industry where this has become rare. Thanks you! Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 6th March 2023

Review of the Newbury Building Society, Savings:

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Very helpful assistant

I had not made an appointment to open a new account but the staff in Winchester could not have been more helpful. The account was opened within 15 minutes with no problems at all. Brilliantly service. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with our colleagues in the Winchester branch, who will be so pleased to hear them. Response date: 6th March 2023

Review of the Newbury Building Society, Mortgages:

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Excellent speedy service

We managed to obtain a small mortgage through a broker, who had had very positive experiences with Newbury, particularly for the older customer! The whole process was uncomplicated and expedited without any problem. Reviewed on: 3rd March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 6th March 2023

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