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Review of the Newbury Building Society, Savings:

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Excellent customer service

I visited your Abingdon branch to open a savings account. I was able to get an appointment without any delay, whereas other banks/ building societies I have contacted have been unable to offer me an appointment for months in some cases. At the appointment I was talked through all the accounts relevant to me so that I could compare them and make the right choice. The whole process was very easy and efficient and there are some great interest rates on offer. I have already recommended Newbury Building Society to friends and family. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, your kind words, and recommendations, we do appreciate it. We will be sure to share your comments with our colleagues in the Abingdon branch, who will be so pleased to hear them. Response date: 27th February 2023

Review of the Newbury Building Society, Savings:

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Opening new savings acct

Very poor! Took 2 weeks to advise on how to make initial funding. Savings online log in erratic in allowing access. Needed to change memorable data twice. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we are sorry that the advice was delayed and we are looking into making this clearer to improve this. Response date: 27th February 2023

Review of the Newbury Building Society, Savings:

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Easy

A well-informed customer services advisor made the process quick and easy. I set up 2 accounts which meet my needs. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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Total Satisfaction

I was attended by Samantha James at the Abingdon branch. She was friendly, efficient, helpful and communicative. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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Senior saver opened

I recently opened a senior saver account online and transferred money from another account (non-Newbury) to it. The setting up process was quick, efficient and easy to follow. As was the setting up and transferring of funds into the account. I would highly recommend. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. Response date: 24th February 2023

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