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Review of the Newbury Building Society, Savings:

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Quick and easy

Rob was very good and explained things in detail….very impressed Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. We will be sure to share your comments with Rob, who will be so pleased to hear them. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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Open 4 new savings accounts and clarify the operation of one opened online

Outstanding. It was refreshing to find a good 'old-fashioned' face to face personal service which was delivered superbly. Online facilities are available but there is a distinct line between these and the branch. This is laudable (unlike banks who try to push you into online services whether you want them or not) and what is more, the branch staff are willing to email/contact their counterparts online to answer queries when needed. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words. We do appreciate it. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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Good service from an easily accessible branch

I opened a new savings account that gives a good rate of interest and is accessible at a local branch. The service was quick and efficient, but there is a lot of FCA rigmaroile to go through for a simple easy access account. I realise that this is a government/FCA requirement and NOT the Newbury Building Society's, but is it really necessary? It's not as if I were buying crypto currency or investing in unlisted shares! Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really do appreciate it. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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time to open new account

I opened a new account online but had to wait for info on how to pay in to it. I think the website said 'shortly'. I was expecting this in no more than a couple of hours but still hadn't heard the next day so made the phone call to check. The phone call itself was adequate, I was told you had a backlog and it would be a couple of days. Info on the delay should have been given either on the website or sent immediately in an email. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it and will definitely look to improve our messaging in this instance. Thank you for your patience. Response date: 24th February 2023

Review of the Newbury Building Society, Savings:

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A simple easy to use web site

The web site was clear and easy to understand, simple to open the account and easy to transfer money, rate was ok to! Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

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