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Review of the Newbury Building Society, Savings:

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It took 10 days to open my account

I opened a new savings account but it was 10 days before I could deposit money into my account. Bad communication, excuses such 'we're very busy' people are off sick' meant that my savings were sitting in my current account (having moved them from my old low interest account) for 10 days. This is not acceptable. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it. We are sorry you had this experience, and we would like to contact you directly to discuss this. Please do email us at marketing @newbury.co.uk Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Opening new savings account

Trouble-free application on a nice website Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Savings advice

My appointment was very friendly and informative, The advice I received was uncomplicated and helpful Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Good service

Advice on best savings account for myself. All options fully explained and when I proceeded was dealt with very professionally. Thank you Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Account opening process

Relatively easy to open an ISA account. It could be improved by making the account opening process fully possible online rather than just in branch through in the post. Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are working to improve this service and will update members when this is possible. Response date: 17th February 2023

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