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Review of the Newbury Building Society, Savings:

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18 Days Later and Still Waiting for Account Verification Code!!

I wanted to open a new savings account online 18 days ago, assuming an online account would be very quick to set up. Firstly there were problems trying to set the account up as there was a 'glitch' on the system apparently. Secondly it took 14 days before being able to pay money into the account, even though promised on 3 separate occasions that it would 'be sorted by close of business tomorrow'!! It's now 18 days later and the account is still not finalised as still waiting to receive the required verification code and Welcome Letter, meaning that I cannot withdraw any of the money deposited!! Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have had this delay and understand your frustration, we would like to contact you directly to discuss this - please email marketing @newbury.co.uk so that we can make contact. Many thanks Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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A successful visit to the Thatcham branch of NBS

John had a wonderful manner, listening and then suggesting things in a non-pushy way. He was knowledgeable and able to implement what I required. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words, we appreciate it and we will share your comments with John, who will be so pleased to hear them. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Slow to answer messages

Very pleased with account I applied for. But very slow to get set up online with nominated account for payments/deposits. Messages not answered promptly, had to message a second time when no reply within a week. Took 3 weeks in all to get the account fully up & running. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback, we are sorry for recent delays in service responses, we have experienced very high volumes of enquiries and account openings. We have made changes to shorten response times during busy periods and keep members updated. Thank you again as it helps to know where we can make improvements. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Easy to open account, customer services responded to enquiry quickly.

Would recommend to other customers. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 17th February 2023

Review of the Newbury Building Society, Savings:

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Helpful friendly service

I wanted advice on the right accounts to open to give me some flexibility but also the best interest rates. This was delivered with a great deal of knowledge Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

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