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Review of the Newbury Building Society, Savings:

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Opening New Account

It was easy to open account what let it down was the verification code that was not received and I had to request another. The Society needs to find another method which is not reliant on the posts. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will look into verification code supplying - thank you again - your feedback is valued. Response date: 16th January 2023

Review of the Newbury Building Society, Savings:

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No reply to my email

I’m very annoyed that although you’ve done electronic ID verification on my account you have stated that ‘on this occasion you require sight of a bank statement’. Why was I not notified of this when I opened the account as I’m not happy sending you a bank statement where you can see my transactions. I have been personally regulated by the FCA since 1987 and I take your request as an insult. Furthermore, you have failed to reply to my secure email sent via my account. I will be moving my money away from you very soon and will be advising my clients not to invest with you. Reviewed on: 13th January 2023

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Reply from Newbury Building Society Thank you for for your feedback - we are sorry to hear that you have not had a response, we would like to contact you about this as soon as possible, please can you email us at marketing @newbury.co.uk so that we can investigate what has happened? Response date: 13th January 2023

Review of the Newbury Building Society, Savings:

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New savings account-easy job

With interest rates low at the moment we were looking for an easy access account that paid higher than the banks. Also liked the idea that there are branches you can visit plus a long established society. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

Review of the Newbury Building Society, Savings:

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Great support from office staff

I opened my online account over the Christmas period which caused a few delays due to staff being on leave. But when I phoned the Newbury Office to progress matters I was very impressed by the extremely helpful and friendly staff who handled my queries Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

Review of the Newbury Building Society, Savings:

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A very friendly and easy experience.

Opening a new account as an existing member, it was conducted professionally and with no fuss or bother. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 13th January 2023

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