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Review of the Newbury Building Society, Savings:

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PROBLEM IN RECEIVING VALIDATION CODE BY POST

Excellent facility online to open an savings account. Then you have to wait for a validation code by post. THERE IS A POST STRIKE. WE HAVE HAD ONE POSTAL DELIVERY IN THE LAST THREE WEEKS. I WANT to deposit a five figure sum in this account from the sale of a flat. I want interest on my money and you want my investment. I suggest that during the postal strike you send out the validation codes by courier. If you want your customer to pay take it from the initial deposit if required. Remember you are an organisation trying to business and I am a customer wanting to do business with you. You need to sort this out. Reviewed on: 16th December 2022

Reply from Newbury Building Society Thank you for taking time to provide this feedback - we will definitely share your comments the with Customer Service team today and look into this issue. Thank you for raising this and we will be happy to update you if you would like to email us at marketing at newbury.co.uk. Response date: 16th December 2022

Review of the Newbury Building Society, Mortgages:

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Good service slight delay in processing

Had good service when applying for a mortgage. There was a delay which put us to the back of the queue, they asked for bank statements which they already had. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 19th December 2022

Review of the Newbury Building Society, Savings:

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Excellent service

Your staff are always helpful and informative. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - we really do appreciate the time take to leave us a review, thank you. Response date: 16th December 2022

Review of the Newbury Building Society, Mortgages:

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Very easy application

While buying our new property we were introduced to Newbury by our mortgage broker. This was a very easy process and went through quickly, considering the financial situation in the UK. Very satisfied with the service. Reviewed on: 16th December 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th December 2022

Review of the Newbury Building Society, Savings:

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Excellent customer service via email

GEMMA WAS A GREAT HEPL TELLING ME HOW TO TRANSFER MONEY FROM MY ACOUNT TO NEWBURY ACCOUT Reviewed on: 14th December 2022

Reply from Newbury Building Society Thank you very much for taking time to leave feedback we appreciate it. We will be sure to share your comments with Gemma, who will be pleased to hear them. Response date: 15th December 2022

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