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Review of the Newbury Building Society, Mortgages:

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consistant

NBS is built on employees who understand the companies products and systems which enables them to match you with the best fit products and explain the reasoning why (in terms I understand!). With this in mind its not a surprise that in over 25 years of using NBS I keep coming into contact with the same efficient staff just doing different roles. Reviewed on: 27th November 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Review of the Newbury Building Society, Savings:

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I had excellent professional service from one of your team members at the Newbury branch

It was a pleasure to visit your branch in Basingstoke this week The service was very personal and professional would recommend to anybody Reviewed on: 26th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th November 2022

Review of the Newbury Building Society, Savings:

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Pleasant and helpful

I had to wait several days to get an appointment but when I went in to open an account yesterday they were very pleasant and helpful. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 28th November 2022

Review of the Newbury Building Society, Mortgages:

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Not a very happy ending

We had a mortgage with Newbury Building Society for 11 years. Never had any issues during that period. My husband was made redundant earlier in the year and we approached you to swap our mortgage to interest only for 3 months whilst my husband started his own business and we were told that we would have to use his redundancy payout and savings before you would help us. We had made it clear that my husband’s redundancy was being used to set up his business. My husband previously worked with a colleague who also had a mortgage with you. He had financial difficulties and had missed over 3 years of payments and you fell over backwards to help him. Consequently we settled our mortgage with you and wouldn’t recommend you. When we requested a settlement figure someone contacted us to ask if you could help in anyway and we told you we had already asked for help and to be honest you weren’t interested. Reviewed on: 25th November 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - it is important to us to know how your experience has been and review that we have done everything we can within our power to assist. We are sorry to hear about the points you raise here and we have raised this with the Customer Service team to review and come back to you. Response date: 29th November 2022

Review of the Newbury Building Society, Savings:

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Helpful advice and guidance

Daisy explained everything very clearly both in respect of the bond that I was asking about and about the new savings account for my husband and myself and told us what would happen. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 28th November 2022

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