Verified Member's community profile page

Write a review

Go to business site

Viewing profile for,

Verified Member

1493

Total reviews written

Helpful marks given to their reviews

742

Times reviews seen

All reviews (1493)

Review of the Newbury Building Society, Mortgages:

View on product page

Seamless Process

I was kept in the loop at all times, and everyone I spoke to was so helpful. I am a FTB so stressful experience made easier! Reviewed on: 29th September 2022

Reply from Newbury Building Society Thank you so much for taking time to leave feedback, congratulations on your new home! Response date: 30th September 2022

Review of the Newbury Building Society, Mortgages:

View on product page

Fantastic Service for my Remortgaging needs!

Absolutely brilliant service when I needed to remortgage…clear information, easy to contact by phone if I had any queries, and a @Welcome Pack” of goodies received on completion! A lovely surprise! Excellent customer services. Reviewed on: 28th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we really appreciate it! Happy new home! Response date: 28th September 2022

Review of the Newbury Building Society, Mortgages:

View on product page

Remortgage

Generally went well with a couple of hiccups before completing the remortgage. Reviewed on: 27th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 28th September 2022

Review of the Newbury Building Society, Mortgages:

View on product page

Very easy to understand and manage

Our mortgage was drawing to a close and we wanted information on what was going to happen. We were able to speak directly to an advisor and then have our dialogue followed up and confirmed. Very straightforward. Reviewed on: 26th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 26th September 2022

Review of the Newbury Building Society, Mortgages:

View on product page

Lack of online access

In 2022 it is imperative that a client t can access their mortgage details and balance online without having to phone and go through security Reviewed on: 25th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback on this. We are aware this functionality is lacking at present, it's in our development plans to include online mortgage functionality, and we are working toward this. Thank you for raising this, we do appreciate it. Response date: 26th September 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.