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Review of the Newbury Building Society, Savings:

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Settting up new existing member account

NBS notified me promptly when I was eligible. Really excellent customer service from Atthew Harris in the Hungerford branch when I set it it up. Professional, thorough and concise. Reviewed on: 30th April 2022

Reply from Newbury Building Society We're very glad to hear about your good experience in the Hungerford Branch and will be sure to pass your feedback on to Matthew. Thank for for taking the time to leave this review. Response date: 3rd May 2022

Review of the Newbury Building Society, Savings:

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EXCELLENT CUSTOMER CARE. POLITE YOUNG GENTLEMAN

OPENING AN ADDITIONAL NEW ACCOUNT TODAY ,THE SERVICE FR0M THE GENLEMAN WAS EXCEPTIONAL.FRIENDLY ,POLITE AND COURTEOUS. Reviewed on: 29th April 2022

Reply from Newbury Building Society We're so glad to hear about your excellent experience. Thank you very much for taking the time to let us know. Response date: 3rd May 2022

Review of the Newbury Building Society, Savings:

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An ordinary small Building Society

Could not understand why the question was asked of me whether I was a notable person or knew of a notable person. Accounts with new providers have been opened immediately could not understand the few days it took to open this account especially as I was an existing saver. Nothing to make your society special also why the very low maximum amount to invest in this account not too sure now if I should have opened this account if I wanted to save a reasonable amount with a competitive interest rate. Reviewed on: 29th April 2022

Reply from Newbury Building Society Thank you for your feedback regarding opening an account with us. We take the accuracy and safety of the information we hold on our new and existing members very seriously, therefore, occasionally we have to ask for some additional information when new accounts are opened. If you wish to discuss this further our Direct Sales Manager would be pleased to explain the requirements in more detail. Many thanks again for taking time to provide your comments. Response date: 4th May 2022

Review of the Newbury Building Society, Savings:

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Excellent service, efficient and straightforward advice and explanations of terms etc. Lovely advisor.

I was adding funds to an existing account and opening a new ISA . Took far less time than I expected, plus confirmation and passbook for the new ISA arrived in the post next day. Reviewed on: 29th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 29th April 2022

Review of the Newbury Building Society, Savings:

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Registering for myaccounts

I experienced a few problems whilst registering and then accessing the account, e.g. with my password. However, when I phoned the helpline for assistance I was helped politely and quickly. Very pleased. Reviewed on: 29th April 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback - we really appreciate it. Response date: 29th April 2022

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