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Review of the Newbury Building Society, Mortgages:

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We All Like A Happy Ending

We wanted to increase and extend our existing mortgage following an IHT review. The initial answer to the question was YES IN PRINCIPAL, so great start. Then came the forms, followed by more forms. Not that complicated with hindsight but persistent and full of jargon. Why abbreviate when you are writing to Joe Public? Tell us what you need to know in plain language without cloaking! That gripe over, we were well supported generally and once the ‘I’s and ‘t’s were sorted everything was completed in good time, leading to a happy ending! Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th March 2022

Review of the Newbury Building Society, Mortgages:

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Easy to deal with Excellent service

The call centre was easy to deal with and provided clear instructions and paperwork. All went very well. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th March 2022

Review of the Newbury Building Society, Savings:

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Efficient service

My new account was opened quickly and efficiently and it was easy to transfer over my funds. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you very much for leaving kind feedback, we really do appreciate it. Response date: 7th March 2022

Review of the Newbury Building Society, Savings:

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Very friendly service

Member of staff very friendly and good service (just some minor amendments to the form spotted before signing) otherwise would have been full stars. Book arrived couple of working days afterwards. Reviewed on: 3rd March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 3rd March 2022

Review of the Newbury Building Society, Savings:

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Gladys was very knowledgeable and explained everything so as I could understand

Staff very helpful and courteous Reviewed on: 3rd March 2022

Reply from Newbury Building Society Hi - thank you for leaving kind feedback, we really appreciate it. We will be sure to share your comments with Gladys who will be so pleased to hear them. Response date: 3rd March 2022

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