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Review of the Newbury Building Society, Savings:

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Excellent customer service

Gentlemen was very professional. Had prepared before meeting, knowledgeable and provided good customer service Reviewed on: 14th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 14th January 2022

Review of the Newbury Building Society, Mortgages:

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Easy transition, with no problems.

Everything worked well in the Re-Morgage process. Nice to get a welcome pack when completed. Reviewed on: 13th January 2022

Reply from Newbury Building Society HI - thank you for your feedback and taking the time to leave it - we appreciate it. Response date: 14th January 2022

Review of the Newbury Building Society, Savings:

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Discuss savings accounts and options for me, a new member.

Excellent. On arrival for my appointment I was greeted with a smile by the lady behind the screen. I was asked my name, asked to take a sit, Michelle arrived promptly and I was given a choice of seats in a room that was well ventilated. Michelle listened to what I had in mind. Then she discussed products which suited my needs, with no confusing jargon. Reviewed on: 12th January 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Michele, who will be so pleased to hear them. Response date: 13th January 2022

Review of the Newbury Building Society, Mortgages:

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Both moved existing mortgage and repaid an one part.

We recently moved home so ported one of our mortgage products and paid off another. NBS combine friendly, local F2F access (the Winchester staff know us personally) with named SME contact via the telephone at HQ. We have built a direct relationship with Lisa Wedge over the years but recognise her role has changed but the level of service has not declines as a result. The only inhibitor with the service is that as non-clearing institution transactions can take longer so some people may miss the technology. However, we achieve the correct balance with the personal touch and systems based transactions. Reviewed on: 10th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Lisa and the Winchester team, who will be so pleased to hear them. Response date: 12th January 2022

Review of the Newbury Building Society, Savings:

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Excellent professional caring service

Service was quick efficient thoroughly explained felt very comfortable Reviewed on: 7th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback - it's much appreciated. Response date: 10th January 2022

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