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Review of the Newbury Building Society, Mortgages:

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The team were very helpful and explained everything in simple terms

Overall very good we were told very quickly the extent as to what we could borrow and clearly laid out what the terms were and what we needed to provide for our application. Very pleased with The Newbury Building Society Experience Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 7th January 2022

Review of the Newbury Building Society, Savings:

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Excellent interest rates

For a small Building Society it is very fair with its rates! Reviewed on: 7th January 2022

Review of the Newbury Building Society, Savings:

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Opening a new account

Very simple and easy to do on line! Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi- thank you for taking time to leave feedback - we appreciate it! Response date: 7th January 2022

Review of the Newbury Building Society, Savings:

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Excellent

I Always find the staff helpful and friendly. They always provide what I need. Very professional. Reviewed on: 7th January 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we so appreciate it. Response date: 7th January 2022

Review of the Newbury Building Society, Mortgages:

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Good product, service left much to be desired

I was effectively a guarantor for a new mortgage for my son and daughter in law buying a new house. Your product was good and you did reasonably well but I have 2 issues: 1. You repeatedly asked for more details, even when you already had the information. I have bought and sold a number of houses but have never been forced to supply anywhere near the amount and detail of information that you required. 2. You insisted that we had to use a lawyer from your panel of lawyers, despite our preference for someone we knew well and preferred. The lawyer you required was awful. It was a frustrating and very difficult exercise with people whose competence I question and on some occasions did not even have an adequate command of the English language. I had one particularly distressing video meeting, required by you, where you insisted that we should pay for a separate, independent consultation at a cost of £360. This was late, gave us no advice and was purely concerned with getting our signature to confirm that we had taken this 'advice'. It was only of use to you, not us. This was one of the occasions where we concluded that the lawyer did not understand us and we were certainly unable to understand him. This was simply nowhere near the competence expected. Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and would like to explore what happened as this is not the experience we would expect for our members. Please do contact us on marketing @newbury.co.uk and our sales manager will contact you. Response date: 4th January 2022

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