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Review of the Newbury Building Society, Mortgages:

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straightforward application

very good service & prompt responses Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi We appreciate you taking the time to leave feedback - thank you Response date: 17th September 2021

Review of the Newbury Building Society, Mortgages:

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Very helpful & friendly made everything easy to understand

Liked the continuity of speaking to the same person each time…always very helpful leading to a stress free experience. Reviewed on: 15th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 15th September 2021

Review of the Newbury Building Society, Mortgages:

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New Mortgage Application

Application straight forward, decision quick all handled by our mortgage consultant Reviewed on: 14th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback for us - we appreciate it. Response date: 15th September 2021

Review of the Newbury Building Society, Mortgages:

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Great staff living with 20th century systems and processes

The staff at NBS are friendly and helpful and provide a peep into the 1980s with passbook printers and manual processes. We paid off our NBS mortgage with funds from our NBS savings account and the process was first agree a date I would come into the branch, they would then send me a letter with the final balance dated for that day which I would then bring into the branch with me. The teller then takes that NBS letter and my NBS passbook and writes out a cheque from my NBS savings account made payable to NBS. She then takes a photocopy of the letter and attaches it to the cheque and puts them in the internal post. A process that we wouldn't have given much thought to in 1981, but in 2021?. The overall business process completes satisfactorily and all the staff are helpful and friendly, but at the end of the day this entire process could be automated, and even conducted self-service. Reviewed on: 14th September 2021

Reply from Newbury Building Society Thank you for taking time to provide us with this feedback. Whilst we don’t have many customers repaying their mortgage in this way, we will certainly review what we do. Thank you for bringing it to our attention. Response date: 15th September 2021

Review of the Newbury Building Society, Savings:

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Gladys in the Basingstoke branch

Gladys was fantastic and helped my family and I make decisions for my savings. She was very friendly and made sure I was aware and comfortable with everything that was happening. Reviewed on: 13th September 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we really appreciate it and Gladys will be so pleased to hear this. Response date: 14th September 2021

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