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Review of the Newbury Building Society, Savings:

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Getting the best from my savings!

Booked appointment.. knew what I wanted to do. Was listened to and given options to select. All done in a very pleasant manner. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 25th September 2023

Review of the Newbury Building Society, Savings:

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Great customer service

Hazel in the Newbury branch was extremely helpful and patient, with my Mum and I asking for various things, like opening a new account, paying in money and updating our interest on different accounts we have between us. Hazel was fab! Only negative comments are the lack of plastic wallets available to store passbooks in - a real pain!!! Can’t be for environmental reasons because they are definitely NOT single use plastic! Also, where has the water dispenser gone?? Really missed that because we were in branch for quite a while and my mum is elderly. Not keen on the branch refit at all. Bring back the water dispenser and more chairs! People queuing, can’t really sit down. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - and for your kind words about Hazel, which we will share with her. We do not provide plastic wallets anymore as we are reducing the plastic we use, not just single use. Please do let our branch team know if you require a glass of water and it can be provided. Thank you for your thoughts also on the branch refurbishment, we do ask the branch colleagues to provide extra seating if the bench seats and side seating are all in use - please do ask for a seat if you require one and we can provide this. Response date: 25th September 2023

Review of the Newbury Building Society, Savings:

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EXELLENT SERVICE

We made an appointment to open a new account, quick to get an appointment and on time. Ella was very polite, friendly and efficient. The transfer to the new account was prompt and the books were returned by post within 2 days. An excellent and friendly, personal service. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Ella, who will be so pleased to hear them. Response date: 22nd September 2023

Review of the Newbury Building Society, Mortgages:

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Mortgage

Amazing service very straightforward process took all the stress out of buying a new home. Reviewed on: 22nd September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Congratulations on your new home! Response date: 22nd September 2023

Review of the Newbury Building Society, Savings:

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Very pleasant service quick & efficient opening a senior saver account

See above review which gives my experience Reviewed on: 20th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 21st September 2023

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