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Review of the Newbury Building Society, Savings:

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Good old fashioned service

I like non internet branch based financial services. Newbury building society felt more personable than Nationwide building society on initial enquiry. Was able to book a appointment for the time slot i needed . Quite a lot of form filling to do to join but done in 35 minutes. Passbook for 'welcome to Newbury building society' account arrived quickly. The passbook for the ISA transfer account will take longer. I have been advised, as my previous provider will drag their feet. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th September 2023

Review of the Newbury Building Society, Mortgages:

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Fantastic service

Felt that whenever I contacted Newbury the person was knowledgeable and very helpful Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 8th September 2023

Review of the Newbury Building Society, Mortgages:

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Simple and efficient to deal with (and very keen rates)

I recently switched mortgage products following expiry of an existing deal and the process was really quick and easy - the one criticism of Newbury is that there is no way of viewing your outstanding mortgage balance on-line (which is essential in effectively managing your debts) meaning you need to write, call or visit every time you need an update. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback. We will be sure to share your comments with the relevant teams. Thank you. Response date: 8th September 2023

Review of the Newbury Building Society, Savings:

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Efficient and easy

Easy to open senior account - although there was a delay due to my wife having to provide identity, but otherwise very good. Good comms. Getting online was easy and security was thorough but simple to achieve. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi- thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th September 2023

Review of the Newbury Building Society, Savings:

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Easier than expected

It was straightforward to open new accounts having made an appointment to do so. However, the experience would have been vastly improved if the branch (Wokingham) had some form of air conditioning. On a hot afternoon it was stifling. Reviewed on: 8th September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. We will be sure to pass your comments over to the relevant team. Thank you again. Response date: 8th September 2023

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