Verified Member's community profile page

Write a review

Go to business site

Viewing profile for,

Verified Member

1493

Total reviews written

Helpful marks given to their reviews

753

Times reviews seen

All reviews (1493)

Review of the Newbury Building Society, Mortgages:

View on product page

Remortgage

Excellent service and helpful employees. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th September 2023

Review of the Newbury Building Society, Mortgages:

View on product page

Renewal of our mortgage products.

Our mortgage is split into 3 parts and a review of the entire mortgage was due . Unfortunately there has been a catalog of errors. The initial letter saying a review was incorrect. The letter received after the review was incorrect and had to be redone. We had decided to take a fixed rate on 2 parts of our mortgage and leave one part on its existing product. We received a letter saying that these two mortgage parts would be switched wef 28th July 2023. Subsequently we received a letter saying that our payments were increasing, after 28th July. I contacted the Newbury to be told that they could not trace having sent the letter confirming that my new fixed rate would start on 28th July. This was a mess. The Newbury have since found the letter of confirmation of my new fixed rate but say it was sent in error as they had not received our written acceptance of the new fixed rate product! Reviewed on: 1st September 2023

Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Sales Manager to look into this for you and contact you. Response date: 4th September 2023

Review of the Newbury Building Society, Savings:

View on product page

Had to ring 3 times!

I have an Existing Member Account and wanted to open a joint account with my wife. I filled in the relevant information online and waited to hear from Newbury. Not hearing anything, I looked at my accounts online and saw that the new account was there. I paid over some money and found it came back the next day. I tried this twice with the same results. I decided to phone and after waiting for 20 minutes spoke to an advisor who informed me that the account wasn't open yet and we should have got a letter. He promised to send another letter immediately but that didn't come and I rang again twice to get the letter sent. No letters arrived until during our holiday 6 days later. On opening the 2 letters that did arrive I found that they hadn't been sent when I was told they should have been. I very nearly gave up but because I didn't want to loose any further interest on my savings eventually opened the account. The delay and time I wasted is not acceptable. Reviewed on: 1st September 2023

Reply from Newbury Building Society Thank you for letting us know about your experience, and understand your frustrations. We will ask our Customer Service Manager to look into this for you and contact you. Response date: 1st September 2023

Review of the Newbury Building Society, Mortgages:

View on product page

Efficient and good communications

The experience with NBS is always efficient and their communication through the process is excellent. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st September 2023

Review of the Newbury Building Society, Savings:

View on product page

Brilliant service

I went in twice to sort out my accounts, to add to an existing one and to open a new one. The woman who sorted it all out (unfortunately I don’t know her name, maybe name badges would be useful), was helpful, explained everything, suggested I use an existing account that I didn’t think could still be used. Exemplary. Reviewed on: 1st September 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 1st September 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.