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All reviews (1493)

Review of the Newbury Building Society, Mortgages:

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Top rate Customer experience

So far, Every interaction either by email or telephone has been brilliant with helpful staff who take responsibility for the call and the task. Polite and personable. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we appreciate it. Response date: 7th August 2023

Review of the Newbury Building Society, Savings:

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Saving the easy way

Very good and simple way of saving money for a rainy day. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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Great staff - they could do with some equipment replaced as theirs us old and causing them problems

No more can be said - they need equipment replaced especially the card machine Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. We will pass your comments on to the customer service team. Thanks again. Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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Assistance sorting out my deceased wife's ISA

Anna was extremely helpful sorting out the paperwork & giving me advice in the final registration of transferring of ISA into my name via APS. Hopefully everything is proceeding without further problems now. Also the remainder of the team were very friendly and considerate, really nice to have made friends in the branch rather than just as a customer as in many other companies. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. We will be sure to share your comments with Ana and her colleagues, who will be so pleased to hear them. Thank you Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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Newbury Building Society - can't fault the service

I applied for a further advance. The options were clearly explained to me and the product I selected was at a fair rate. The processing of the application was a little involved because of the fact that I am retired and the Society needed to check whether I met their financial criteria and also the purpose of the further advance. Fortunately the application was approved. Everyone involved in the process was extremely courteous and helpful and the product suited my requirements perfectly. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 4th August 2023

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