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Review of the Newbury Building Society, Savings:

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Everyone always so helpful

All the staff I’ve ever dealt with in either the Newbury or Thatcham branches have always been so helpful and lovely. Couldn’t ask for better service Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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very helpful staff

We have recently bought a property and the whole experience with NBS has been helpful from the beginning. There was a gap between selling and buying so the staff in branch eased us through where to put the capital in the meantime. When we were ready to use the money, they again made the whole process simple. Even when I made an error on a document that was time crucial, they were more than willing to send a replacement by email so I could get it sorted straight away. They are always courteous and guide you through whatever needs to be done. Most interaction more recently has been by phone or email as we have moved away from Newbury but everyone is always patient and takes time to explain things. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback - we do appreciate it. Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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savings account

I only wanted to open a senior savers account. I do not need an appointment for an interview to make sure it is 'right for me'. I explained I had accounts with the Newbury and just wished to fill in appropriate forms. Luckily the manager of the branch arranged this for me. I can read details from your website and know what I require , it is not a mortgage application. It can feel very patronising. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we do appreciate it. We will pass your comments to the direct sales manager to review the details we publish, some of which are regulatory requirements. We try to ensure our information can be relevant to new and existing customers and will take note of your comments. Response date: 4th August 2023

Review of the Newbury Building Society, Mortgages:

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Customer confidence in an ever changing financial landscape.

Clear, helpful communication from start to finish has made it easy to switch to a Newbury BS mortgage product. Feel confident in the Society’s overview of changing interest rates set against looking after customers. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words - we do appreciate it. Response date: 4th August 2023

Review of the Newbury Building Society, Savings:

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Friendly Service in a Changing Environment

My wife recently opened a new savings account with Newbury BS and I was impressed with the level of service and efficiency that she was afforded. So we decided to open another joint account and it was really good to see that the same level of service was afforded to us again. There was no pressure to take out a particular account and we were confident of the product we were investing in all the way through. The only downside, if one could call it that, was the fact that the initial greeting as we entered the office. We had to wait in a queue and go up to the desk to advise one of the tellers that we had an appointment, even though the person we were due to see was sat in a separate office just metres away. That could be handled better by having a "roving" member of staff. Reviewed on: 4th August 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it and we will share your comments with the branch teams. Many thanks Response date: 4th August 2023

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