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All reviews (1493)

Review of the Newbury Building Society, Savings:

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Savings account opening

I went to my local branch to open a new savings account. The staff member who assisted me was very helpful, providing a lot of information about the account that I was interested in and answered my queries. Reviewed on: 19th July 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it. Response date: 20th July 2023

Review of the Newbury Building Society, Mortgages:

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Smooth transition with no issues

Although we have t dealt directly with Newbury during our remortgage process, the process appears to have been relatively stress free. Reviewed on: 17th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th July 2023

Review of the Newbury Building Society, Savings:

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Great service

Very friendly professional staff who always treat one as their best customer. Reviewed on: 15th July 2023

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback. We appreicate it. Response date: 17th July 2023

Review of the Newbury Building Society, Savings:

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New Account for Existing Customer

I have been a customer for a little over a year and was looking to open a new account. I tried this online, but had issues as my existing NI number had been entered automatically from my existing customer record but partially obfuscated and therefore wasn't accepted, but no option to correct it - this required my first contact with the savings team - they resolved it efficiently and communicated well by the next day I was ready to try again and was successful. Once opened I tried to fund my account, I sent money but this was returned. I enquired why and was advised I needed to provide ID - odd this was the case as I was an existing customer and using the same nominated account for my new account as my existing. A copy of bank statement was required, although no option to upload this electronically, requiring either a trip to the branch or snail mail. Overall I think Newbury has a great proposition and fantastic people - however, a review of the customer journey and policies would identify some very simple changes that would improve the customer experience and free time for the staff to focus on what they do best which is building relationships Reviewed on: 15th July 2023

Reply from Newbury Building Society Thank you for taking the time to provide this feedback, it does help us. We have shared your comments with our customer service team who are reviewing how processes can be made simpler and clearer, while retaining the regulatory steps we must take. We are looking at this closely and upgrading our online service to address some of the frustrations. Response date: 21st July 2023

Review of the Newbury Building Society, Savings:

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very simple to do

being explained very well about the accounts by a very nice person . Reviewed on: 14th July 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th July 2023

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