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Review of the Newbury Building Society, Savings:

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Great service

V good lots of usefull information, very knowledgeable always friendly Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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Great rate but not easy to register!

Decided to open savings account online but found it difficult to navigate and had to phone my account helpline a couple of times. The boxes on the account pages with instructions in are misleading and even the staff member I spoke to agreed the wording was not correct. Also transferring monies into general account with inputting your reference number is bound to get mistakes and lost monies. It needs account numbers for all accounts to transfer to to make it a smoother system. Other than that I will wait and see... Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will use it to improve to processes - we welcome your comments on the process and will be looking at how we can improve the instructions. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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Wonderful

Paula was wonderful! A real asset to your team!!! Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and will be sure to share your comments with Paula, who will be so pleased to read them. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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Opening a savings account

Straightforward, efficient & friendly Reviewed on: 8th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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No information

I opened the account online on sunday after transferring money into account as per instructions I clicked on the last page to be advised the website was not working. Monday I rang to be advised they had my details and money and I would be contacted within a few days when I had been verified. I reiterated that the website was not working correctly and I had received no information at all. It is ow friday 5 days on from when I tried to open the account and this is the first email I have received. I have no acccount details or anything. This is appalling service. Reviewed on: 8th December 2023

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