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Review of the Newbury Building Society, Savings:

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Excellent service

Faultless service Excellent communication and extremely efficient Accounts set up and received following day Service personal Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023

Review of the Newbury Building Society, Mortgages:

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Prompt, fast service, able to discuss with a person which resulted in a smooth re-mortgage

Hannah Westlake as mortgage adviser seemed competent, approachable and efficient Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - we appreciate the time to leave us your feedback, thank you. We will be sure to share your comments with Hannah, who will be so pleased to hear them. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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Genuinely personal banking

This is how all banks should be. The big banks have lost touch with customers because they have no need to treat us with respect. Move your money! Change habits and use cash. Reviewed on: 8th December 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th December 2023

Review of the Newbury Building Society, Savings:

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Setting up a savings account.

Friendly, relaxed and easy to do. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thank you for taking the time to leave us feedback - we do appreciate it. Response date: 6th December 2023

Review of the Newbury Building Society, Mortgages:

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Very helpful throughout

All went smoothly. Clear information provided by e-mail, in writing and when talking to staff on the phone. Only disappointment was being charged twice for a redemption statement, when I had only requested it once. Reviewed on: 5th December 2023

Reply from Newbury Building Society Thanks for taking the time to leave feedback, we appreciate it. We are sorry to hear that you were charged twice - please do contact us if this has not been reviewed/rectified. Response date: 6th December 2023

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