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Susan Lowther

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Review of the Santander, Loan:

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Policy with regards to customers with disabilities

I recently opened a credit card. There was a transaction above the which was over the limit which had requested. This was and account was frozen as a result pending investigation. This issue was quickly resolved. However when it came to me being passed from pillar to post for 5 days. I eventually resorted to contact the complaints department. They reiterated that it could only be done by myself via the app. Although they kept saying that they could talk me through the process they paid no regard to that this wasn't possible due to my hearing, dexterity, and knowledge of IT. They still insisted this was the only way. I was forced to close the account. Where is their policy with regards to customers with physical disabilities?. Reviewed on: 12th November 2020

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