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John Irwin

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Review of the Lloyds Bank, Club Lloyds Current Account:

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Very bad fraud team experience

Recently re-opened a club Lloyd's account as a savings account was due to mature.. all was well until I tried yo transfer some money and my account was blocked. I totally understand security/Fraud teams need to be vigilant. However I tried contacting them during the early hours but after 45 mins on the phone gave up. The next afternoon I tried again, wow how my life changed I answered EVERY Security question . Even advised the date is re-pened the account and each and every transaction i had done. The Fraud Team advisor stated this would be a long call. He kept putting me on hold .. would not transfer me to a manager or supervisor or raise a complaint as he decided to completely block my account. Unfortunately due to bereavement I was not home and had limited ID which Bank of Scotland would not accept. This fraud team member really made my life hell even though I was able to correctly answer every question correctly. I have since contacted the Lloyd's Group CEO and asked for the call to be listened to. Reviewed on: 19th January 2021

Review of the Metro Bank, Current account:

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Only Bank OPENING stores/Branches

I initially joined Metro Bank when I used to go to London for Meetings. When I changed jobs I closed the account. However Metro Bank is no longer London Centric and they are up North in Manchester, Liverpool and Sheffield. I've rejoined they offer a friendly and efficient service, you get a debit card and cheque book instantly on opening an account. The store/Branch Manager is introduced to you. How banking used to be but modern and updated. Dog friendly too! So glad to be back with Metro Bank. Banking the way it should be with the friendly human touch! Reviewed on: 19th January 2021

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