Member Profile

Name: Verified Member

About you Verified Member hasn't completed the quiz! (What is this?)

Most Recent Reviews (4/22)

View All 

No online facility, stuck in the dark ages

It's 2021 how can they not have Internet banking it's ridiculous. Struggled to get an appointment to open a new account so will be moving my savings elsewhere. change your name if you want, still a rotten apple underneath

Reviewed on 6th October 2021
Verified Member's avatar
Verified Member

Reply from

Hi there, thanks for the comment. We're very sorry to hear you've looked to move your savings elsewhere - but we do understand given that there's no online facility. We are going to be launching online savings in the near future and it's a priority for us in 2022. We hope you might take a look at our savings accounts again in the future when we've launched our online offering.

Customer care

Found staff-especially Mr. Paul Blaking - very helpful and patient in our dealings.

Reviewed on 28th September 2021
Verified Member's avatar
Verified Member

Ipswich-so easy to do business with

I needed money to purchase a dream motorhome. Rang Ipswich, thinking this is going to be difficult, but they agreed in principal very quickly. Money arrived on time and what’s more so much cheaper than a bank! Thank you Ipswich !

Reviewed on 17th September 2021
Verified Member's avatar
Verified Member

Lack of customer service

Unable to provide accurate information or clear updates. Chose as local but shall stick with a bigger mortgage provider.

Reviewed on 11th September 2021
Verified Member's avatar
Verified Member

Reply from

Thank you for providing us with your feedback and we are sorry our usual high standards fell short for your mortgage enquiry. We are currently experiencing a high volume of enquiries and appointments, which, sadly, have clearly impacted our ability to give you the service we strive for. Your feedback is incredibly useful as it helps us to monitor our service standards and, having fallen short of expectations, we will review this and act accordingly. Thank you once again.