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Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Regular Saving

I have found the help via emails excellent. It would however be easier and less labour intensive if some of this could be done on line Reviewed on: 5th January 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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Couldn't have been more helpful

Due to having to isolate, contacted SBS by email to get funds from a maturing savings transferred directly into my bank account without having to go into branch. Apart from one telephone call for security checks, all done by email and the funds are already in my account. Brilliant, thank you so much. Vivky was the lady who assisted me, but when I have been into a branch/emailed in the past, staff have always been very helpful. Reviewed on: 4th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for your positive comments about our service and we are delighted to have been able to help you. Response date: 13th January 2022

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Excellent personal service and rapid response

I phoned expecting to wait for ages to get an answer. Carly responded promptly and passed me on to the Admin Department. The information I needed was sent to me almost immediately and I am now able to resolve a pressing financial issue. Reviewed on: 30th November 2021

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Very antiquated

The lender has some niche areas in terms of underwriting but their overall processes are very backward compare to the rest of the mortgage market. Ideally they will look beyond their own world and see what others are doing to help clients. Reviewed on: 19th November 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention, I apologise that our services have not met your expectations and would be happy to discuss your comments in more detail if you would like to contact us directly. As part of our recent rebrand to Suffolk Building Society we have begun reviewing our existing processes and internal systems. We will take your feedback into consideration during this process, and anticipate the upcoming changes will provide a much better customer experience and more streamlined process for all involved. Response date: 3rd December 2021

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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No online facility, stuck in the dark ages

It's 2021 how can they not have Internet banking it's ridiculous. Struggled to get an appointment to open a new account so will be moving my savings elsewhere. change your name if you want, still a rotten apple underneath Reviewed on: 6th October 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi there, thanks for the comment. We're very sorry to hear you've looked to move your savings elsewhere - but we do understand given that there's no online facility. We are going to be launching online savings in the near future and it's a priority for us in 2022. We hope you might take a look at our savings accounts again in the future when we've launched our online offering. Response date: 11th October 2021

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