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All reviews (397)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Customer care

Found staff-especially Mr. Paul Blaking - very helpful and patient in our dealings. Reviewed on: 28th September 2021

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Ipswich-so easy to do business with

I needed money to purchase a dream motorhome. Rang Ipswich, thinking this is going to be difficult, but they agreed in principal very quickly. Money arrived on time and what’s more so much cheaper than a bank! Thank you Ipswich ! Reviewed on: 17th September 2021

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Lack of customer service

Unable to provide accurate information or clear updates. Chose as local but shall stick with a bigger mortgage provider. Reviewed on: 11th September 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing us with your feedback and we are sorry our usual high standards fell short for your mortgage enquiry. We are currently experiencing a high volume of enquiries and appointments, which, sadly, have clearly impacted our ability to give you the service we strive for. Your feedback is incredibly useful as it helps us to monitor our service standards and, having fallen short of expectations, we will review this and act accordingly. Thank you once again. Response date: 14th September 2021

Review of the Hargreaves Lansdown, Pension:

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Great app

App is very easy to use. Expensive trading platform Reviewed on: 1st September 2021

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

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A very happy member

Great face to face customer service . Reviewed on: 28th August 2021

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