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Bryanna Martonis

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Review of the Santander, 123 Current Account (discontinued):

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Would be much better if staff knew what they were doing...

I am an ex-pat from the US who has been living in England for nearly two years now. I have residency (as per the .GOV outlines), yet still struggled to find a bank that provided services to non-EU/UK clients that were adequate and acted as more than just a glorified piggy bank. I signed up with Santander because they gave the most - a current account debit card, online banking, decent interest rates, and the opportunity to upgrade to a full 123 UK account in the future. I went in to my local branch several months ago to enquire about upgrading, and was told this would not be a problem. I sat for over an hour with one of the staff, going through my information and putting in the application for the upgrade. I was made to close my account in order to do this. At the end of that hour, I was rejected. I was not told why, and I was left without any account. I found this a huge failure on the part of the staff, as it was because of their reassurances that I followed their instructions. I finally managed to get it sorted after over a month of hassling, and am still incredibly distrustful of their customer service. Reviewed on: 19th February 2016

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