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Review of the By Miles, Car insurance:

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Fantastic concept with a few rough edge stuff

My By Miles experience has been great - a truly innovative approach to car insurance that treats cover like any other utility - pay as you use by mile, and a standing charge for when your car is sat doing nothing. Customer service has been good, not outstanding. The dongle that connects to the on board diagnostic socket in your car didn’t fit my modern 2018 Passat, and so I was sent an extension lead with an adaptor which occasionally drops into the footwell and gets in the way of the accelerator pedal, and looks unsightly. I was asked at one point whether I’d like to cancel my policy instead of a proper attempt by By Miles to fix the problem, which left me feeling a little cold. Hopefully this has been the result of teething problems in getting the company up and running, combined with a customer service operation that needs an injection of energy and commitment to customer delight… we’ll see (I haven’t cancelled my policy yet)! Reviewed on: 4th August 2021

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