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Sally Clennell

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Review of the 1st Central, Car insurance:

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1st Central are despicable, dysfunctional, con-artists

My accident took place on 12th October 2021 and I have been repeatedly let down by 1st Central’s complete lack of service delivery. Still no repairs done and its 4th January. A complaint was registered from me previously but has since been marked as Resolved (via an automated email). This is a sick joke, as matters will of course only be resolved when I have received the repairs covered by my insurance policy, which I paid for in good faith and now bitterly regret, as I have never had the misfortune to deal with such a useless, dishonest and despicable company. I want to ensure that no other unsuspecting motorists have the misfortune to sign up for this so-called insurance which, as things stand, is robbery, as I have received nothing for the premium paid, apart from a lot of wasted lunch times phoning repeatedly to chase things up and either not getting through or getting no help whatsoever. To summarize: the garage, which 1st Central recommended took photos of the vehicle damage on 19th October. It was only after repeated chasing on my part that they said they would collect my vehicle for repair on 26th November. That day came and went and I was told it would be the next day, but it turned out I was simply being lied to, having emptied my car and breathed a sigh of relief, thinking I was finally “booked in” to get the repairs done. After this disappointment and failure to collect my car on the second day, with no single word of apology or explanation, I concluded that this repair shop should not be trusted with my vehicle anyway, as they were clearly another untrustworthy outfit. I decided to have a quick ring round a few local repair shops myself and subsequently had photos taken of my car on 3rd December, which were duly emailed over to the 1st Central team. I had also taken the trouble to phone and explain that I would find my own repairer, which was agreed, along with an acknowledgment that the fee (?!?) for using my preferred repairer would be waived, due to me having been messed around so much. I chased this up to check that the estimate for repairs had been received, which it had. But one month on I am still waiting for the green light to take my car for its repairs? Have just been in the online "Chat" with a 1st Central "Advisor" and all they did was tell me they could tell me nothing and to call a phone number, which I have called repeatedly and been fobbed off. Reviewed on: 4th January 2022

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