Avoid at all costs. My dog developed heart issues and knowing that I couldn't change to another provider due to the fact that if I did the heart issue wouldn't be covered as it'd be a pre-existing condition, they doubled my premium from £75pm to £150pm.
Upon complaining I was told simply that I had claimed more than I'd paid so I was getting a good deal. Last time I looked that's not how insurance is supposed to work, in that instead of reimbursing me for being out of pocket when the worst happens, I am in fact reimbursing them for the inconvenience of them being required to fulfil the role of an insurance company.
Absolute disgrace of a company, steer well clear.
Reviewed on: 21st February 2022
