I had my renewal notice for my car and it had gone up 62%
I shopped around and found better prices.
When I called them they immediately undercut the cheapest one I had found on comparison sites
Still an increase on last year but better than overpaying.
Reviewed on: 23rd August 2023
I opened a FlexDirect account as it got interest without charges.
Manage it through the app or online as intended.
Never been into a branch or called to discuss it.
Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal'
Reviewed on: 2nd February 2023
We had a joint credit card account with Yorkshire Bank for many years.
We were told we had been sold to Virgin Money
We cannot now both have access to the app (ITS A JOINT ACCOUNT) If I try to access it on my phone, my wife's phone gets a fraud alert and we are locked out.
It worked perfectly well when it was with YB and we had the credit card account linked to our current account but Virgin Money don't allow that, you need a separate app for current accounts and credit cards.
Absolutely no joined up thinking and not a good service.
Reviewed on: 2nd February 2023
I was with Yorkshire Bank for over 40 years and then they just told me I was now a Virgin Money customer!
I have found Virgin Money to be unhelpful and/or uninformed on every contact.
There is no 'Customer Service' to speak of and I am looking to change banks soon.
Reviewed on: 2nd February 2023
