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Michael John Morris

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Review of the NatWest Group - Cora, Digital Assistant:

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Rarely Understands my question

Cora, I have found, is not good at understanding complex questions. 45 minutes one time trying to get a satisfactory answer, which, ultimately meant using a person. Useless, Asian man who really could not understand either. Gave up in the end so hung up!!!! Question was simple that time...."When could we expect our replacement debit cards?". Not difficult is it? Sorry but not at all happy. Reviewed on: 21st March 2022

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