One Insurance Solution has let me down badly. I broke down on a motorway with my wife and child. They claimed I was not covered. I was left for 2 hours and ended up having to pay approximately £1500 to sort it myself. They now admit I was covered but after 1 month it is still being investigated as there voice recordings of phone calls seem to be conveniently unclear or lost. Appalling, stressful and should not be happening
Reviewed on: 3rd December 2017
One Insurance Solution is part of Brightside. They let me down badly to the cost of approximately £1500 by claiming I was not covered. It turns out I was covered but now they are disputing they are liable for the recovery etc costs because of their telephone voice recordings not being clear. The investigation continues after about a month. I would not recommend Brightside as a consequence.
Reviewed on: 3rd December 2017
