Jonas Haefele's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Jonas Haefele

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (7)

Review of the Laka, Cycle insurance:

View on product page

Actually does what it says on the tin.

Actually does what it says on the tin. Uncomplicated bike insurance. Fair prices, easy claims process, real people to talk to. All in the app/website. Reviewed on: 29th August 2026

Review of the Starling Bank, Current account:

View on product page

Started great, then stagnated

Review of the Starling Bank, Business account:

View on product page

Started great, then stagnated

I've been with Starling since the beginning. I loved how they are a real bank, but had this startup spirit. It was more than just cute Emojis (sorry Monzo), but proper banking, done right. And they did personal and business accounts from very early on. But it seems they stopped innovating and improving their app. To this day, getting international payments is a huge pain. They only show up as "You paid yourself", which makes reconciliation with the accounting software a real hassle. I raised it several times over the years and keeps getting a "coming soon" answer. Now they introduced the "accounting addon" with cute icons for the most common card transactions and budgeting features, which - if you're using a professional accountant and their software - is a bit useless. Especially when the basics aren't right yet. Can't be that hard to surface payment details in the app if you're a bank?! So as much as I did and want to love Starling, wouldn't recommend right now. Trying to add the official HMRC account as a payee and pay my taxes ended up locking me out for "fraud protection". Like it REALLY was the HMRC account, I quadruple checked. Definitely no scam. The HMRC website (after logging in securely), my letter from HMRC and my accountant all agreed. Yet Starling wouldn't allow me to send them my tax payment... It's two account numbers to add to the fraud protection algorithm. Can't be that hard. Definitely easier than the cute but useless icons for transaction categories... Reviewed on: 18th February 2021

Jonas Haefele

1 user marked as helpful

Review of the Starling Bank, Current account:

View on product page

Best bank. That's it.

Been with starling since the beginning, joined because they were the first "real" challenger bank while monzo only had prepaid cards. But I stayed because of the great service and the speed with which they add new features and respond to customer ideas. For a bank that doesn't have branches their partnership with the post office is ingenious. Don't think there's anything I couldn't do with starling. Reviewed on: 3rd January 2020

Review of the Starling Bank, Business account:

View on product page

Everything you need plus that magic extra

I've been with starling as a private customer since they launched and couldn't have been more excited to see them offer a business account right as I started my own company. The app just works, the customer service is fantastic and the speed they add new features with is incredible. Not to speak of the integration with freeagent (insert your accounting software here) that just works. Priceless. Reviewed on: 3rd January 2020

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.