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Review of the Triodos Bank, Current account:

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Over intrusive and patronising questions

I've been a business customer since the late 90s and decided to move all my current accounts over as well since the ethical stance is important. However I tried to pay a bill for £3000 yesterday. Went through the phone app security on my phone (face ID and password) and then had to use the separate keycard device to confirm. All good if long winded. However received messages today saying call them to find the payment hadn't actually been made and they wanted to do some checks. This involved me calling them and being subjected to the most ridiculous and patronising call I've ever had. Not only that but he asked me, in public, to say my password in full, not a 3rd or 5th letter etc which is potentially highly inadvisable and amusing given the call was to ostensibly make sure the transaction and account were secure. Following questions included why was I making the payment including details of the items being bought, how did I get the recipient bank details and when I said it was an invoice sent by email was told to please go and double check that the email was genuine. When I said I knew who the email was from I was told that he had written down that I had refused to double check. The whole process was stupidly intrusive and insulting. I totally get the need for security but this was just not workable. Sadly I am now closing my accounts but I doubt they will care. Reviewed on: 30th April 2022

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