Suzi M's community profile page - Smart Money People

Write a review

Viewing profile for,

Suzi M

Total reviews written

Helpful marks given to their reviews

302

Times reviews seen

All reviews (2)

Review of the 1st Central, Car Insurance:

View on product page

I had a policy with 1st Central three years ago, an...

I had a policy with 1st Central three years ago, and my experience was terrible, as I outlined in a review back then. Unfortunately, I feel compelled to write another review because a month ago, they started harassing me for a payment that I had already paid in full three years ago. Initially, I thought the letters were a scam because the policy was settled, and I had no outstanding balance. However, I then received a court letter demanding payment. Since then, I have been desperately trying to get an explanation from 1st Central. After multiple calls, they themselves admitted verbally that I had paid the amount in full and that they didn’t understand why their system said I owed money. Despite this acknowledgment, 1st Central referred me to JC International Acquisition to deal with the matter. This company is impossible to contact—I have called over 100 times, left voice messages, sent emails, and submitted forms, all without any meaningful response. When I finally got a short reply, they told me they couldn’t help and had referred my case to BW Legal. When I contacted BW Legal, they told me they couldn’t do anything and that I needed to speak with JC International Acquisition. This back-and-forth between companies has been exhausting and stressful, all because of 1st Central’s error. 1st Central now refuses to provide my payment history, likely because they are aware they made a mistake. They have locked my file and refuse to give me any further information. For a policy that was active three years ago and canceled after just two weeks due to their lack of transparency, I now find myself in this frustrating and unnecessary situation. I have proof, including bank statements, showing that I paid every penny. I am prepared to go to court over this. This company has been sending me in endless circles, causing immense stress, and their refusal to resolve the issue is appalling. Based on my experiences, both three years ago and now, I can only describe this company as untrustworthy and a scam. Avoid them at all costs. Reviewed on: 22nd December 2024

Reply from 1st Central Hi Suzi, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We would like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 27th December 2024

Review of the 1st Central, Car Insurance:

View on product page

TERRIBLE!!!!!!!!!!!!!

If I could give 0 I would, Please please please do not waste your time or money on this 'insurer'. This company is not an insurance company they are brokers who will scam you, rob you and affect you both mentally and physically. I have no idea how this business is still running with the amount of people they are scamming. Out of the blue they cancelled my insurance, they said they needed extra documents. I was not notified at all, neither by text, phone call or post to indicate they require additional infomation. The only way I found out about this was because I checked my bank balance and they had refunded my money for the month. I gave them a call to understand why I had been refunded and only then they told me my insurance was going to be cancelled on 08/06/22 11:59pm - I FOUND OUT 10 HOURS BEFORE THE TIME IT WAS DUE TO BE CANCELLED. They expected me to pull out the documents out of thin air. To avoid this tarnishing my good record I asked the policy to be cancelled and they kept passing me over person to person - I was trying to deal with this whilst I was at work. Then in the end I had to ask them to call me back and then the lady said she will at 6:00 after I finish work. 6:00pm comes and no one has called me, instead I got a lazy email to say 'sorry we cannot cancel your insurance and there is nothing we can do'. The 'analysis' had locked my account so i was unable to cancel the policy online. Even the website is extremely dodgy, they had added a fee of £135 on my account and it said once i make the payment my account will be unlocked. I paid it and it was still locked - luckily I had sent written proof that i want my insurance cancelled and this was the only thing I had to cover my back. I called this morning and spoke to a man who was also very useless and he did nothing to help me and he kept saying to me the insurance cannot be cancelled and he has spoken to his manager. Later i conferred with a family lawyer and they advised me that what they have done is unlawful and should be reported to the ombudsmen. I then called them and threatened them with legal action and notified them that I have also contacted ombudsmen. After this they changed their tune and agreed to cancel my insurance on my behalf rather than them doing it and tarnishing my good record. This has caused me an unbelievable amount of stress and anxiety. PLEASE RUN AWAY FROM THIS COMPANY - The few pounds and pennies you save going for this insurance will only last a month before they start slapping random charges on your account. I insured my run around car with them and for a 2005 mini i essentially paid approx. £200 a month with all the charges they gave me and i only had this insurance for 2 month. I own a BMW X4m and the insurance is no where as expensive. I must say I have learnt my lesson and I will definitely do research before looking for insurance. STAY AWAY LIKE THE PLAGUE. Reviewed on: 9th June 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.