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Review of the 1st Central, Car insurance:

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So many issues with so many of their staff and trying to take more of my money for their faults

Went for the full package, then bought a car, then when the car was faulty (only one break worked on my 200 mile journey home from the garage I our gased from and they wouldn't pay to recover it to repair) I wasn't covered because 'they don't do that sort of cover', after telling me they did. Secondly, I went to renew and change details of my policy last year, then had terrible service, and wanted to leave, so someone else spoke to me, said he'd do the changes and renewal together and got me to stay. Just to find out that he never did the changes (these don't appear on the policy attachments of email, just on your account. So I asked them to fix them, and they're trying to charge me for changes and admin fees, even though I'd already done this last year and they hadn't done the job. I can't wait for October when I can get rid of them. They're awful. I'm currently waiting till Monday because after speaking to different people today, one finally acknowledged that there were notes about changes made last year, so they need to review last year's phone call to check... No apology. All whilst I'm trying to keep my 3month baby entertained with what I thought was a 5 min job, which I've actually spent several hours trying to sort, all whilst bring told I need to pay them regardless. I'm raging. All because I was being honest about my policy. Why did I even bother?! Reviewed on: 15th June 2022

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