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Review of the John Lewis, Partnership Card:

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outraged, saddened and aggrieved

I have had a Partnership Card for many years with a track record of paying off, in full, the amount due each month. My credit limit was increased to £10,000 in June 2022. I am a loyal customer of John Lewis and Partners and Waitrose and Partners. I am not in the habit of making needless complaints; nor do I take to social media outlets to air my grievances. I now find myself in a position where John Lewis and Waitrose will not be on my radar for further shopping needs which given the regularity and frequency of my custom should be of concern to them. On 2nd September 2022, at the invitation of John Lewis and Partners, I applied online for a new Partnership Card. I put in the code provided in the invitation email and completed the application; ticking the box giving my permission for my details to be provided to NewDay Ltd. to ease the application process. My application was rejected which came as an alarming surprise. There was no facility for me to go back and check if I had made any errors in my application. The customer service agent I spoke to subsequently at NewDay Ltd. suggested I apply again later in the month. Quite what that would achieve I am at a loss to understand. I have asked for full and detailed reasons why my application has been refused from the NewDay Ltd Appeals team which I have yet to receive. I can only assume it is ageism and the fact that I pay off the balance due each month i.e. they don't make any money out of people like me. I am distressed that: • A John Lewis and Partners’ business decision has put me in the position that I have had to re-apply (and been refused) for a credit service which I have used for a considerable number of years, and I assumed the company had been satisfied to provide to me- • I have provided my details to a company (knowingly but at JL's suggestion) which refuses to provide me with the facility I had to apply for because of their business decision • there is no facility to have a reasoned conversation about this matter through John Lewis finance, my John Lewis account, or the current Partnership Card Services – an exemplary case of “computer says no”!! None of the so called ‘options’ will deal with my concerns • above all, my customer loyalty appears not to be of any value to John Lewis.. I will be unable to … and I quote ... “continue to collect reward points and earn gift vouchers exactly as you do now, " I feel saddened and aggrieved at the current base and dismissive attitude displayed by the management that I feel I have no choice but to bid farewell to John Lewis and Partners. Reviewed on: 5th September 2022

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