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Brian Mitchell

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Review of the NatWest Group - Cora, Digital Assistant:

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Frustration

Cora has a limited database. If it fails a person will answer by text. The procedure is frustrating and difficult without good keyboard skills. Anyone struggling with this system is abandoned, which usually happens if the problem is not on an extended FAQ list it seems. It is time-consuming and hugely frustrating. When the problem cannot be resolved there seems to be no final "long-stop" support. Does any other bank have a better approach, I wonder? Reviewed on: 26th January 2023

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