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Jane T

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Review of the 1st Central, Car insurance:

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Communication following claim

I have never had to claim on my jnsurance in all the 20 + years I have driven, so this was a completely new experience and a daunting one for me. As polite and friendly the staff always are I am frustrated and disappointed at this company's very poor communication to the customer. I was left without any follow up or explanation of how things would happen. I was left with no courtesy car for 6 days! And as a community Nurse this had impacts. No one from the insurance kept me updated, I had to chase every other day and the information was contradictory every time. One week - your car is a write off Second week - it's fixable Third week - ermmm well we think it's a write off Fourth week - we don't know yet as its still being assessed!!! By the fifth week with this insurance company and being past from pillow to post speaking to various nationalities and over coming language barriers I gave up. All I cared about from then was I kept the courtesy car and THEY paid for it. My advice? Don't! Just don't. Go with another insurance company not this one. 10 out 10 for their politeness but everything else is appalling. As soon as I have my car back ( if they ever tell me) I will be going elsewhere. Reviewed on: 17th February 2023

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