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Review of the M&S Bank - Marks and Spencer, Current Account:

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30 minutes on the phone no resolution found

I switched account in April to M&S Bank. Had to call them few times. Spent at least 30 minutes on the phone each time. Today I called to find out if my gift card has been topped up with £10 as promised. First spoke to someone on number I was given previously by M&S bank staff. But she told me she can only tell me remaining balance. Kept putting me on hold for 25 minutes and then transferred me to "someone who can help me". The second person I spoke to was rude and didn't understand what I wanted as she deals with credit card issues. She kept putting me on hold for several minutes. Then she transferred me to "someone who can help me". It was a very rood person. She said I should have cold gift card people not a credit card people!!! Did not listen to me when I was explaining that I actually called gift card people who transferred me to credit card people ... Its a nightmare. She said someone will call me back. Also I found out that even if switch of my account was in April I only get first £10 top up in July. Therefore you have to stay with a bank longer then 1 year to get £120 in top up. Reviewed on: 5th August 2016

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