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Michael Palmer

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Review of the Triodos Bank, Current account:

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Seeing is believing

We are proud to use Triodos Bank for both our joint current account and our savings. Triodos Bank's commitment to transparency was an important reason for deciding to switch all our baking services to them some years ago. The bank's open and transparent approach enables us to see exactly how our money is used (and as importantly what it is not used for). This transparency is key to underpinning the ethical banking for which Triodos is acclaimed and which is very important to us. Crucially, the bank does not just make information on its activities available, it proactively highlights its activities and the impact that it is having. Ethical banking is delivered by efficient and friendly banking services. Not only do I find browsing the Triodos website interesting but also an education. An important dimension of this is being able to see what activities and organizations are being supported by Triodos in our area. Since moving to Triodos we have found the website easy to navigate and use for online banking. The banking app on our smartphones is easy and quick to use. When we need to contact telephone support we have always found the service friendly and helpful. When everyone is concerned about the increasing number of banking scams, it is reassuring to be able to contact the bank via secure message within the online banking facility. Reviewed on: 23rd March 2023

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